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I felt more should have been offered for all the chaos I've been through after only doing what was told from the rep Diane. I felt a careless response throughout our conversation.Īfter finally breaking down she then stated that she would credit the account of the $40. I spoke with Dixie the account manager for VS credit card. I then wanted to speak with a supervisor. Abrian then stated that he didn't understand her problem in why she wouldn't do it and he apologized. He then explained the concern and Cindy the manager forcefully informed him that it was not a procedure whereby she would normally do and she handed me back the phone for him to explained. I was very pleased at the moment after he requested to speak with her. The representative Abrian over the phone stated that the manager should be aware of what to do with the code. People in line were there agreeing how it takes too long and sometimes never for them in getting their reward from VS credit card. HORRIBLE CUSTOMER SERVICE.Īt this moment I was totally annoyed, embarrassed, frustrated, and very vexed at what I was experiencing around your customers. My mom had to threaten to walk out of the store and never come back, in order for us to receive our EARNED $20 discount.

What kind of customer service is that?!?! I work retail customer service, and that is not how you handle anything! She did not say, 'I can honor that', 'I apologize for the inconvenience', Nothing! It was terrible. Lauren was extremely rude and unprofessional, rolls her eyes, takes off twenty dollars, and says 'It's all good, we're over it. My mom told her she would leave a copy of her license, name, number, and she could talk to the woman on the phone. Lauren said that she could not honor the discount because it would look fraudulent on her side and she could lose her job. My mom said that she has been on hold for 25 minutes and now on the phone they are saying that they are closing. She heard what was happening the whole time and didn't come up until we asked for her. Her name is Lauren and she is the assistant store manager. My mom asks for the manager, who turns out to be the girl who helped us in the beginning. My mom and I are both getting annoyed, frustrated, irritated, and fed up. Now we have been in the store for a half hour. So I do, get put on hold numerous times, have to repeat my story, etc. She said that other customers had that happen as well, and I should call customer care. She said 'it should have come with a gift card'. I told her that what I had just handed to her was all that I was given. So my mom and I go to the register and give the girl my coupon. She then was very helpful with showing me things on the floor. She said it worked on anything in VS and Pink and to just give it to the cashier.

Comenity bank victoria secret scam how to#

We first walked in and I asked the girl on the floor how to use the coupon and I showed it to her.

There are much better VS stores with nicer, more pleasant and knowledgeable employees, and it's always worth the drive. The new manager Gigi is a real disappointment as well. Stay away from the Rochester, Minnesota Victoria's Secret store if you want to experience good quality customer service. Not only do the sales associates lack knowledge when it comes to their own in-store offers and promotions, they are RUDE and are unprofessional. Without her even thanking me for my business, I told her to check out the sign because it was misleading and might confuse other shoppers. Didn't even offer to go see the sign or apologize or nothing. She just looked at me like I had ruined her day, and then disregarded my comment and continued to ring them up. Another time, I pointed out to the counter girl how the bras should ring up for less because there was a sign RIGHT IN FRONT of them stating the sale price. They roll their eyes and look at me like I'm a criminal. By the time I got out to my car I realized she must have thrown the receipt away because it wasn't in my bag. I didn't bother arguing with her because we were already holding up the line, which is embarrassing enough. I wanted to return it, still had the original receipt, but the sales girl made up a lie about how 'I am not allowed to return holiday-related items after the holiday has ended.' WHAT. I bought a 'holiday related' bra but it didn't fit.